Get help.

Here are some common help topics. You can also contact us at any time.

Collecting Feedback

How to share your box with others
How to create a new suggestion box
How to add a question to your suggestion box
How to add introduction text to your suggestion box
How to change the title of your suggestion box
How to add optional tags to your suggestion box
How to restrict your suggestion box to specific IP addresses
How to password-protect your suggestion box
How to enable or disable Conversation Codes
How to require an email address
Where to find HTML code to place your suggestion box widget on your website
How to add Incogneato to your WordPress site
How to quickly share your suggestion box via email
How to print a promotional flyer

Managing & Responding to Feedback

How to reply to feedback
How to view your AI feedback summary
How to use Labels and Assignments
How to delete a response in your suggestion box
How to enable or disable alerts when you receive a new suggestion
How to enable or disable digests
How to Receive Feedback Notifications in Slack

Feedback Box Administration

How to change the timezone on your suggestion box
How to add your own logo to your suggestion box
How to change the styles of your suggestion box
How to change the language of your suggestion box
How to add a box manager/admin to let others manage your suggestion box
How to add a billing manager
Box Managers: How to change your password
Box Managers: How to enable/disable alerts
Box Managers: How to enable/disable digests
How to create a custom web address for your suggestion box
Where to find your suggestion box web address
How to enable or disable anonymous box sharing
How to delete an entire suggestion box

Additional Features

How to enable voting and discussion on your suggestion box
How to moderate your voting and discussion board
How to include feedback tone in your suggestion box

Account & Plan Management

How to subscribe to a paid suggestion box plan
How to upgrade or downgrade your existing suggestion box plan
How to cancel your existing suggestion box plan
How to change the email address or password on your Incogneato account
I am not receiving email from Incogneato